The Internet of Things in the Service Environment

As we enter 2021, we note that COVID – 19 in 2020 forced companies to pivot into new working methods to allow for the challenges that the world faced. The internet of things (IOT) did not arrive just last year, but it enabled the almost instantaneous pivot for many companies. Most of us are somewhat aware of the prevalence of IOT with our reliance on smartphones, “smart homes”, and the ease with which we can utilize our devices and appliances from across the room or across the world. IOT is also vital in the manufacturing world as it allows for real-time data acquisition, analysis, and feedback on research & development, manufacturing, and repair. IOT has also been very successful in the equipment and asset service industry for the very same reasons: ease in use of machines, real-time analytics, the foundation of AI & machine learning, and much more. No matter what industry you are in, the correct utilization of IOT technology has great capability of taking your company to new levels of growth and a vastly improved customer experience. The presenter is Mr. Joseph Kenny, Sr. Vice President of ServiceMax of Houston, Texas.